7-Day Refund Policy – Standard Operating Procedures (SOPs)

1. Overview

This policy outlines the conditions under which clients/students are eligible for a refund within 7 calendar days of payment.

2. Eligibility for Refund

Clients/students are eligible for a full or partial refund if:

✅ The refund request is submitted within 7 days of payment.
✅ No sessions/services have been availed.
✅ The reason for cancellation is valid and documented.
✅ The service was not delivered as committed by the provider.

3. Refund Not Applicable If

❌ The session/service has already been availed (fully or partially).
❌ The request is made after 7 days of payment.
❌ The client/student fails to attend or cancels a scheduled session without 24-hour prior notice.
❌ The refund request is based on change of mind without any service issue.

 ❌Wishful refund is not acceptable.

4. Refund Request Procedure

a.Submit a refund request in writing via text message or whatsapp .

Include:

• Full name
• Proof of payment
• Reason for refund
• Date of payment

b.Admin/management will review the case within 3 working days.

c.If approved, the refund will be processed within 7 business days.

5. Deductions

A processing fee of 5% of total fee may be deducted.

6. Mode of Refund

Refund will be issued via:

• Bank transfer
• Easypaisa/JazzCash
• Original payment method